Business Analyst

About the position

As a Business Analyst, you will be responsible for consulting our customers to find the right solutions for their demands. This includes system and data analysis. On a daily basis, this role will be responsible for consultation of new customer requirements and connections, utilizing Active Directory and other product lines. This position will also coordinate with customers, vendors and internal departments to manage requests and projects accordingly.

 

Main responsibilities and duties

  • Understanding customers’ problems and goals
  • Analyzing needs and providing solutions
  • Liaise strategies with customers and stakeholders
  • Facilitating stakeholder collaboration

Other activities

  • Assist in application connection to our central IAM system
  • Work with teams within and outside of the hub to complete research
  • Analyze identity and access management issues or problems and make necessary recommendation to management for resolution
  • Assist and provide guidance to less experienced personnel
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
  • Identify risk-related issues needing escalation to management
  • Complete other related duties as assigned and agreed

    Required qualifications

    • Excellent problem solving, negotiation and conflict resolution skill
    • Excellent analytical and decision-making skills
    • Solution-focused attitude
    • Accurate data entry skills with the ability to adhere to and follow standard processes
    • Excellent written and verbal communication skills
    • Fluency in English is a must
    • Advanced skills of Microsoft Office Suite (Excel, Powerpoint, Sharepoint, Outlook)
    • Team player attitude

    Advantages

    • German knowledge
    • SQL or any other programing language knowledge
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